FAQ

1. How can I check the status of my order?

• You can check the status of your order by logging into your account on our website and navigating to the "Order History" section. If you made a purchase as a guest, you can use the order confirmation email to track your order.

2. What do the different order statuses mean?

• Order Placed: Your order has been successfully placed.
• Payment Confirmed: We have received and confirmed your payment.
• Processing: Your order is being prepared for shipment.
• Shipped: Your order has been dispatched, and you should have received a shipping confirmation email with tracking information.
• Delivered: Your order has been successfully delivered to the shipping address provided.

3. Can I modify or cancel my order after it has been placed?

• Once an order is placed, it enters our system for processing immediately. Unfortunately, we cannot modify or cancel orders once they are in this stage. Please double-check your order before confirming your purchase.

4. When will my order be shipped?

• The estimated shipping date is provided during the checkout process and can be found in your order confirmation email. If you have an account with us, you can also check the "Order History" section for updates on the processing and shipping status of your order.

5. How do I track my order?

• Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order on the respective shipping carrier's website.

6. What should I do if my order is delayed?

• We apologize for any unexpected delays. Please reach out to our customer support team at [your contact email or phone number], and we will investigate the issue and provide you with updates.

7. Can I change the shipping address after placing my order?

• Unfortunately, we cannot change the shipping address once an order is placed to ensure the security of your purchase. Please make sure to provide the correct shipping address during the checkout process.